Store Floor Captain: Lead, Coach & Elevate Guest Experience

Rally House; Lake Angelus (MI); On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House in Lake Angelus, MI is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team with clear communication and urgency. You will support onboarding and training, provide in-the-moment coaching, manage tasks to ensure execution, and uphold merchandising standards while leading service and guest satisfaction during peak events.

This role emphasizes a fast-paced, customer-focused environment, with 10–20 hours weekly including daytime, nights,

Qualifications

• Must be at least 18 years old.
• 1-2 years of retail experience.
• Available to work 10–20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.
• Physical ability to lift up to 50 pounds.

Responsibilities

• Onboard and train new team members.
• Provide in-the-moment coaching and feedback.
• Prioritize and delegate tasks during shifts to ensure execution.
• Lead merchandising standards and floor sets.
• Lead service coverage and protect guest experience.
• Drive sales through guest focus and urgency.
• Support promotions and events.

Skills

Strong communication

Coaching & feedback

Customer-focused

Retail operations knowledge

High energy

Tools

POS systems

Inventory software

Job description

Rally House in Lake Angelus, MI is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team with clear communication and urgency. You will support onboarding and training, provide in-the-moment coaching, manage tasks to ensure execution, and uphold merchandising standards while leading service and guest satisfaction during peak events.

This role emphasizes a fast-paced, customer-focused environment, with 10–20 hours weekly including daytime, nights,