Store Floor Captain

Rally House; Holland (MI); On-site; USD 20,000 - 24,000; Part time

Job summary

Rally House, located in Holland, MI, seeks a Team Captain to lead the store floor, energize the team, and deliver an engaging guest experience during shifts. You will coach teammates, manage daily routines, and help sustain merchandising and service standards.

The role supports sales growth on game days and events. Must be 18+, with 1–2 years of retail experience and 10–20 hours weekly availability.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• On-shift onboarding and coaching of new team members.
• Maintain a high-energy store culture and model service behaviors.
• Prioritize and delegate tasks to ensure execution and guest focus.
• Lead floor coverage, service standards, and dynamic guest interactions.
• Drive sales during shifts through urgency and promotions.

Skills

Team leadership

Customer service

Clear communication

Urgency and momentum

Job description

Rally House, located in Holland, MI, seeks a Team Captain to lead the store floor, energize the team, and deliver an engaging guest experience during shifts. You will coach teammates, manage daily routines, and help sustain merchandising and service standards.

The role supports sales growth on game days and events. Must be 18+, with 1–2 years of retail experience and 10–20 hours weekly availability.