Store Floor Captain: Energize & Elevate Guest Experience

Rally House; Wauwatosa (WI); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Pay range: $15.35–$18.00 per hour

Job summary

Rally House in Wisconsin seeks a Team Captain to guide the floor, set pace, and energize the team during shifts. You will direct tasks, coach teammates, and maintain exceptional guest experiences in a fast-paced retail environment.

The role emphasizes clear communication, proactive problem solving, and a strong passion for sports and retail to drive sales and uphold merchandising standards.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.
• Physical ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Onboard and train new team members.
• Maintain a high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback to staff.
• Prioritize and delegate tasks during shifts to ensure execution.
• Lead merchandising and floor sets; ensure visual standards.
• Drive sales through guest focus and urgency; support promotions and events.

Skills

Clear communication

Coaching

Customer service

Retail operations

Team leadership

Job description

Rally House in Wisconsin seeks a Team Captain to guide the floor, set pace, and energize the team during shifts. You will direct tasks, coach teammates, and maintain exceptional guest experiences in a fast-paced retail environment.

The role emphasizes clear communication, proactive problem solving, and a strong passion for sports and retail to drive sales and uphold merchandising standards.