Store Captain: Lead a High-Energy Guest Experience

Rally House

Mount Pleasant (MI)

On-site

USD 21,000 - 25,000

Full time

14 days+
Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Rally House in Mount Pleasant, MI is seeking a Team Captain to guide the store floor, set pace, and energize the team during shifts. You will coach teammates, prioritize guest service, and ensure consistent execution of our standards.

This role focuses on leadership, clear communication, and a sense of urgency to deliver excellent fan experiences while supporting daily operations, merchandising, and events.

Qualifications

  • Must be at least 18 years old.
  • 1–2 years of retail experience.
  • Availability to work 10–20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

  • Onboard and train new team members.
  • Support onboarding and training of new team members.
  • Help maintain a high-energy, high-commitment store culture.
  • Model service behaviors and standards consistently.
  • Provide in-the-moment coaching and feedback to team members.
  • Prioritize and delegate tasks during shifts to ensure execution.
  • Serve as a go-to resource for basic operational questions.
  • Validate completion of daily operational routines.
  • Escalate operational risks and gaps to leadership quickly.
  • Lead recovery, replenishment, and fixture resets during shifts.
  • Ensure merchandising standards are maintained throughout the day.
  • Guide teammates on visual standards and product placement.
  • Support visual transitions and floor sets.
  • Lead the floor to ensure service coverage and prioritize guests.
  • Reinforce the Party service model and behaviors.
  • Handle escalated customer concerns with confidence and professionalism.
  • Monitor service execution and adjust staffing or focus as needed.
  • Drive sales during assigned shifts through guest focus and urgency.
  • Coach team members to maximize guest opportunities.
  • Support execution of promotions, hot markets, and events.

Skills

Customer service
Leadership
Clear communication
Retail operations

Job description

Rally House in Mount Pleasant, MI is seeking a Team Captain to guide the store floor, set pace, and energize the team during shifts. You will coach teammates, prioritize guest service, and ensure consistent execution of our standards.

This role focuses on leadership, clear communication, and a sense of urgency to deliver excellent fan experiences while supporting daily operations, merchandising, and events.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Team Captain: Energy-Driven Store Leader
Team Captain: Energy-Driven Store Leader

Rally House • Michigan

On-site
USD 21,000 - 25,000
Store Team Captain: Lead with Energy & Guest Focus
Store Team Captain: Lead with Energy & Guest Focus

Rally House • Exton (PA)

On-site
Confidential
Store Captain: Lead Energy, Service & Merch
Store Captain: Lead Energy, Service & Merch

Rally House • Greenfield (WI)

On-site
USD 19,000 - 25,000
Store Team Captain: Lead, Energize Guest Experience
Store Team Captain: Lead, Energize Guest Experience

Rally House • Novi (MI)

On-site
USD 21,000 - 25,000
Store Floor Captain: Lead, Energize & Delight Guests
Store Floor Captain: Lead, Energize & Delight Guests

Rally House • Triadelphia (WV)

On-site
Confidential
Floor Captain: Energize the Team & Delight Guests
Floor Captain: Energize the Team & Delight Guests

Rally House • Gurnee (IL)

On-site
USD 23,000 - 28,000
Store Captain: High-Energy Coach for Fan Experiences
Store Captain: High-Energy Coach for Fan Experiences

Rally House • Fort Worth (TX)

On-site
USD 20,000 - 24,000
Store Team Captain: Lead, Energize & Deliver Guest Moments
Store Team Captain: Lead, Energize & Deliver Guest Moments

Rally House • Chesterfield (MO)

On-site
USD 22,000 - 25,000
Team Captain & Floor Leader — High-Energy Retail
Team Captain & Floor Leader — High-Energy Retail

Rally House • Des Peres (MO)

On-site
USD 23,000 - 26,000
Store Team Captain: Lead with Energy & Service
Store Team Captain: Lead with Energy & Service

Rally House • Roseville (MI)

On-site
USD 21,000 - 25,000