Store Captain: Lead a High-Energy Guest Experience

Rally House; Mount Pleasant (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

Rally House in Mount Pleasant, MI is seeking a Team Captain to guide the store floor, set pace, and energize the team during shifts. You will coach teammates, prioritize guest service, and ensure consistent execution of our standards.

This role focuses on leadership, clear communication, and a sense of urgency to deliver excellent fan experiences while supporting daily operations, merchandising, and events.

Qualifications

• Must be at least 18 years old.
• 1–2 years of retail experience.
• Availability to work 10–20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Onboard and train new team members.
• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Skills

Customer service

Leadership

Clear communication

Retail operations

Job description

Rally House in Mount Pleasant, MI is seeking a Team Captain to guide the store floor, set pace, and energize the team during shifts. You will coach teammates, prioritize guest service, and ensure consistent execution of our standards.

This role focuses on leadership, clear communication, and a sense of urgency to deliver excellent fan experiences while supporting daily operations, merchandising, and events.