Store Floor Captain — Elevate Guest Experience

Rally House; Madison Township (OH); On-site; USD 19,000 - 23,000; Part time

Job summary

Rally House in Ohio is seeking a Team Captain to guide our store floor during shifts, energize the team, and deliver memorable guest experiences. You’ll set the pace, communicate clearly, and model urgency to keep store operations moving smoothly.

Responsibilities include coaching teammates, maintaining merchandising standards, ensuring service coverage, and addressing guest concerns with professionalism. This role suits enthusiastic retail fans who thrive in fast-paced environments and local

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Lead onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide Teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Skills

Prioritization & delegation

Clear communication

Coaching & feedback

Sports & retail enthusiasm

Retail operations & merchandising

Job description

Rally House in Ohio is seeking a Team Captain to guide our store floor during shifts, energize the team, and deliver memorable guest experiences. You’ll set the pace, communicate clearly, and model urgency to keep store operations moving smoothly.

Responsibilities include coaching teammates, maintaining merchandising standards, ensuring service coverage, and addressing guest concerns with professionalism. This role suits enthusiastic retail fans who thrive in fast-paced environments and local