Store Sales Leader: Elevate Service & Results

The Michael's Companies; Tustin, Northern (CA, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Tuition assistance

Job summary

The Michaels Companies in Tustin, CA is seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive strong sales, deliver an engaging customer experience, and ensure brand standards and operational consistency in a fast-paced environment.

Responsibilities include coaching associates, managing front-end operations, POS systems, and omni-channel services such as BOPIS and Same Day Delivery, while promoting loyalty programs and protection plans to boost

Qualifications

• 3+ years retail leadership experience.
• Ability to coach teams on selling behaviors and customer experience.
• Experience with POS and Self-Checkout systems.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations and ensure brand standards.
• Coach staff to drive conversion, customer satisfaction, and KPI achievement.
• Provide MOD coverage and maintain floor leadership and service standards.
• Promote loyalty programs and protection plans to drive retention.
• Drive omni-channel services including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer coaching

POS systems

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies in Tustin, CA is seeking a Sales Manager to lead a high-performing selling culture across the store. You will drive strong sales, deliver an engaging customer experience, and ensure brand standards and operational consistency in a fast-paced environment.

Responsibilities include coaching associates, managing front-end operations, POS systems, and omni-channel services such as BOPIS and Same Day Delivery, while promoting loyalty programs and protection plans to boost