Store Experience & Sales Leader

Michaels; Everett (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/Dental/Vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager for the Everett, MA store to lead a high-performing selling culture, oversee front-end and service operations, and drive strong sales results while delivering an engaging customer experience.

You will coach teams on selling behaviors, ensure brand standards, run daily operations, manage POS and Self-Checkout, and support programs like Loyalty Rewards and protection plans, with a focus on omni-channel service and inventory accuracy.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service focus and coaching ability.
• Ability to lead front-end and service operations.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.

Skills

Retail leadership

Customer service focus

Team coaching

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. is seeking a Sales Manager for the Everett, MA store to lead a high-performing selling culture, oversee front-end and service operations, and drive strong sales results while delivering an engaging customer experience.

You will coach teams on selling behaviors, ensure brand standards, run daily operations, manage POS and Self-Checkout, and support programs like Loyalty Rewards and protection plans, with a focus on omni-channel service and inventory accuracy.