Store Sales Leader - Customer Experience & Growth

Michaels Stores; Everett (WA); On-site; USD 61,992,000 - 71,635,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health insurance

Dental coverage

Vision coverage

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for its Everett, WA store to lead a high-performing selling culture and drive key sales KPIs through coaching and day-to-day execution.

You will supervise front-end operations, guide customer-focused initiatives, and maintain brand standards while delivering exceptional service. In this role you’ll manage MOD coverage, oversee POS systems, and promote loyalty programs, protection services, and omni-channel fulfillment to maximize revenue and

Qualifications

• 3+ years retail leadership experience.
• Ability to supervise front-end and service operations.
• Customer-focused coaching and day-to-day execution.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs to ensure compliance.
• Ensure execution of policies, standards and store results.
• Model and coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS, Self-Checkout, and omni-channel service execution.
• Promote Loyalty Rewards Program and MCC/Extend services.
• Drive sales excellence in Knit & Sew Shop and Cut Bar experience.
• Support BOPIS and Same Day Delivery operations.
• Train, coach and develop team members across departments.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Self-Checkout

Omni-channel service

Tools

POS terminal

Job description

The Michaels Companies Inc. is seeking a Sales Manager for its Everett, WA store to lead a high-performing selling culture and drive key sales KPIs through coaching and day-to-day execution.

You will supervise front-end operations, guide customer-focused initiatives, and maintain brand standards while delivering exceptional service. In this role you’ll manage MOD coverage, oversee POS systems, and promote loyalty programs, protection services, and omni-channel fulfillment to maximize revenue and