Store Experience Lead - Operations & Customer Care

Designer Brands; Latham (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Designer Brands in Latham, NY is seeking a dynamic retail associate to drive exceptional in-store customer experiences. You will support store management, maintain standards, and participate in omni-channel activities to boost sales and efficiency.

The role requires excellent customer service, strong communication, and flexibility to work varied shifts including nights and weekends. You will engage with customers using store technology and contribute to a positive team environment.

Qualifications

• Minimum 2 years' workforce experience.
• Minimum high school graduate or equivalent.
• Excellent customer service and professionalism.

Responsibilities

• Maintain in-store experience by modeling CEL behaviors and guiding associate behavior to meet KPIs.
• Ensure customers have a positive experience by upholding store standards and completing daily tasks.
• Review daily communications; plan and execute tasks and follow through with required actions.

Skills

Customer Service

Collaboration

Communication

Time Management

Flexibility

Technology Proficiency

Mobility & Lifting

Education

High School Diploma or Equivalent

Job description

Designer Brands in Latham, NY is seeking a dynamic retail associate to drive exceptional in-store customer experiences. You will support store management, maintain standards, and participate in omni-channel activities to boost sales and efficiency.

The role requires excellent customer service, strong communication, and flexibility to work varied shifts including nights and weekends. You will engage with customers using store technology and contribute to a positive team environment.