Store Experience Leader

Designer Brands; Mount Prospect (IL); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

Designer Brands seeks an experienced store leader to drive customer experience and sales in a Mount Prospect, IL location. You will coach associates, maintain store standards, and oversee open/close tasks while aligning with KPI targets.

The role requires 2+ years of management, strong communication, and the ability to work nights, weekends, and holidays. You will collaborate with the Store Manager to ensure policy adherence and efficient store operations.

Qualifikationen

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must be available to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Aufgaben

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI.
• Ensures customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

Kenntnisse

Customer Service

Communication

Team Leadership

Time Management

Availability

Tech Proficiency

Mobility

Lifting

Ausbildung

High School Diploma

Some College

Jobbeschreibung

Designer Brands seeks an experienced store leader to drive customer experience and sales in a Mount Prospect, IL location. You will coach associates, maintain store standards, and oversee open/close tasks while aligning with KPI targets.

The role requires 2+ years of management, strong communication, and the ability to work nights, weekends, and holidays. You will collaborate with the Store Manager to ensure policy adherence and efficient store operations.