Store Experience Lead – Sales & Inventory

designerbrands; Georgia; On-site; USD 21,000 - 30,000; Full time

Job summary

Designer Brands in Georgia is seeking a store professional to support store management in delivering exceptional customer service, merchandising, and omni operations. You will partner with management, drive KPI results, and ensure asset protection and safety in daily tasks.

The role emphasizes opening/closing duties, scheduling, payroll, and coaching a team to maintain high store standards while executing inventory and digital services like BOPIS.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability for nights, weekends, holidays, and varied shifts.
• Proficient with technology to engage customers (Register, keypad, iPhone).
• Standing or walking for 100% of working time.
• Lifting up to 50 pounds occasionally to frequently.
• Stoop, kneel, crouch or crawl frequently.

Responsibilities

• Elevate in-store experience by modeling CEL behaviors and responding to requests with urgency.
• Maintain store standards; complete open/close tasks and daily maintenance.
• Review action plans to ensure daily/weekly/monthly task completion.
• Improve metrics by communicating progress and driving results.
• Increase sales using inventory data to optimize merchandising.
• Ensure policy compliance and assist Store Manager with procedures.
• Manage inventory activities including freight, placement, and MOOS.
• Support omni activities such as BOPIS and related processes.
• Assist with scheduling, payroll, and labor deliverables.
• Support recruiting, onboarding, and associate development.

Skills

Customer service

Team collaboration

Verbal & written communication

Time management

Flexibility

Tech proficiency

Stamina & mobility

Safety awareness

Education

High school diploma or equivalent

Some college coursework

Tools

POS system

iPhone / mobile device

Job description

Designer Brands in Georgia is seeking a store professional to support store management in delivering exceptional customer service, merchandising, and omni operations. You will partner with management, drive KPI results, and ensure asset protection and safety in daily tasks.

The role emphasizes opening/closing duties, scheduling, payroll, and coaching a team to maintain high store standards while executing inventory and digital services like BOPIS.