Store Experience Lead - Retail & Service

Gap Inc; Easton (Northampton County); Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Gap Inc in Easton, PA is seeking a store role focused on delivering a best-in-class customer experience. You will model Gap Inc selling behaviors, educate customers about loyalty programs, and support leadership to maintain productive operations.

You will contribute to a positive work environment, use technology to engage customers and teammates, and be ready to work flexible hours including evenings and weekends. You may lift up to 30 pounds and move across the sales floor.

Qualifikationen

• Embody Gap Inc's purpose, mission, and values.
• Provide clear and direct communication of expectations.
• Ability to utilize technology to engage with customers and team.
• Demonstrate initiative toward continuous improvement.
• Flexible schedule including holidays, evenings, weekends.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

Aufgaben

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand’s selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Kenntnisse

Customer service

Team collaboration

Communication

Tools

POS system

Technology literacy

Jobbeschreibung

Gap Inc in Easton, PA is seeking a store role focused on delivering a best-in-class customer experience. You will model Gap Inc selling behaviors, educate customers about loyalty programs, and support leadership to maintain productive operations.

You will contribute to a positive work environment, use technology to engage customers and teammates, and be ready to work flexible hours including evenings and weekends. You may lift up to 30 pounds and move across the sales floor.