Retail Store Leader: Elevate Customer Experience & Ops

Gap; Hanover (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) match

Employee stock purchase plan

Medical/dental/vision insurance

Life insurance

Job summary

Gap Inc. is seeking a Retail Sales Associate in Hanover, MA to support the store leadership team and help deliver a best-in-class customer experience.

You will role-model selling behaviors, educate customers on loyalty programs, and collaborate with teammates to ensure tasks are completed efficiently. The role requires a flexible schedule, the ability to engage customers on the sales floor, stockroom, and office, and lifting up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus.
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap Inc. is seeking a Retail Sales Associate in Hanover, MA to support the store leadership team and help deliver a best-in-class customer experience.

You will role-model selling behaviors, educate customers on loyalty programs, and collaborate with teammates to ensure tasks are completed efficiently. The role requires a flexible schedule, the ability to engage customers on the sales floor, stockroom, and office, and lifting up to 30 pounds.