Store Experience Lead

Gap; Monroe (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) with company match

Employee stock purchase plan

Medical/dental/vision

Job summary

Gap is hiring to support the store leadership team and help deliver a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with teammates to ensure tasks are completed efficiently and compliantly.

You should be flexible with schedules, be able to move around the sales floor and stockroom, and lift up to 30 pounds. This role emphasizes seamless omni-channel service and strong customer engagement.

Qualifications

• Experience delivering exceptional customer service in a retail environment.
• Ability to communicate clearly and set expectations with customers and teammates.
• Comfort with using technology to engage customers and support sales goals.

Responsibilities

• Support store leadership and execute tasks to drive selling behaviors and productivity.
• Educate customers about loyalty programs and provide a best-in-class customer experience.
• Assist with opening/closing duties and maintain compliance standards.

Skills

Customer service

Retail operations

Communication

Team collaboration

Tools

POS system

Job description

Gap is hiring to support the store leadership team and help deliver a best-in-class customer experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with teammates to ensure tasks are completed efficiently and compliantly.

You should be flexible with schedules, be able to move around the sales floor and stockroom, and lift up to 30 pounds. This role emphasizes seamless omni-channel service and strong customer engagement.