Store Experience & Outreach Lead

Crate & Barrel; Plano (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Crate & Barrel in Plano, TX is seeking an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience through hands-on leadership and customer-focused initiatives. You will train associates, manage programs like Design Services and Registry, analyze KPIs, and lead outreach events to grow traffic, conversion, and loyalty while maintaining brand standards.

You will coach teams, collaborate with leadership on season planning, and strive to deliver a

Qualifications

• 2+ years customer service or retail leadership experience.
• Proven communication and teamwork abilities.
• Familiarity with Microsoft Office and Google applications.
• Open availability for full-time hours including weekdays, evenings and weekends.

Responsibilities

• Manage and delegate workload and execute plans across the store.
• Establish and communicate metrics and expectations within the store.
• Coach and develop all store associates for growth.
• Promote and drive sales as Leader on Duty (LOD).
• Collaborate with leadership during season planning and execution.
• Analyze results and translate data into actionable goals for KPI improvement.
• Ensure gracious, quick, and efficient customer service; model a positive attitude.

Skills

Communication

Interpersonal skills

Problem-solving

Delegation

Leadership

Tools

Microsoft Office

Google Workspace

Computers/Tablets

Job description

Crate & Barrel in Plano, TX is seeking an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience through hands-on leadership and customer-focused initiatives. You will train associates, manage programs like Design Services and Registry, analyze KPIs, and lead outreach events to grow traffic, conversion, and loyalty while maintaining brand standards.

You will coach teams, collaborate with leadership on season planning, and strive to deliver a