Customer Experience & Outreach Team Lead

Crate & Barrel; Paramus (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Crate & Barrel is seeking a dynamic Team Leader – Customer Experience & Outreach for our Paramus location. In this role, you will drive sales performance and enhance the store experience by leading, coaching, and developing the sales team. Regular interactions with customers and coaching responsibilities are paramount.

Applicants should have customer service or retail leadership experience, strong communication skills, and the ability to work a flexible schedule. Join us to foster an exceptional in-store experience and team success.

Qualifications

• 1+ years customer service or retail leadership experience required.
• Ability to work a full-time flexible schedule including nights, weekends, and holidays.

Responsibilities

• Drive sales performance and store excellence by leading and coaching the sales team.
• Ensure an exceptional in-store customer experience.
• Support store operations and activations, including events and demonstrations.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong problem solving skills

Ability to execute and drive results

Tools

Microsoft Office

Google applications

Computer systems and tablet devices

Job description

Crate & Barrel is seeking a dynamic Team Leader – Customer Experience & Outreach for our Paramus location. In this role, you will drive sales performance and enhance the store experience by leading, coaching, and developing the sales team. Regular interactions with customers and coaching responsibilities are paramount.

Applicants should have customer service or retail leadership experience, strong communication skills, and the ability to work a flexible schedule. Join us to foster an exceptional in-store experience and team success.