Store Leader: Elevate Customer Experience & Outreach

Crate & Barrel; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Crate & Barrel in San Diego, California is seeking an Assistant Store Leader for Customer Experience & Outreach. This role emphasizes driving sales and engagement through hands-on leadership while overseeing key service programs and initiatives to enhance customer loyalty.

The ideal candidate has 2+ years of retail leadership experience and strong problem-solving and communication skills. This position expects open availability with a focus on operational excellence and exceptional customer service.

Qualifications

• 2+ years customer service or retail leadership experience.
• Strong communication, interpersonal, and problem solving skills.
• Proven ability to build a culture focused on success and teamwork.

Responsibilities

• Manage and delegate workload to ensure execution of plans.
• Coach and train associates to encourage professional growth.
• Analyze results and improve KPI results through actionable behaviors.
• Provide excellent service by modeling positive attitude and enthusiasm.

Skills

Customer service

Retail leadership

Communication skills

Problem-solving skills

Delegation skills

Tools

Microsoft Office

Google applications

Computer systems and tablet devices

Job description

Crate & Barrel in San Diego, California is seeking an Assistant Store Leader for Customer Experience & Outreach. This role emphasizes driving sales and engagement through hands-on leadership while overseeing key service programs and initiatives to enhance customer loyalty.

The ideal candidate has 2+ years of retail leadership experience and strong problem-solving and communication skills. This position expects open availability with a focus on operational excellence and exceptional customer service.