Assistant Store Leader: Customer Experience & Outreach

Crate and Barrel; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Crate and Barrel in Plano, TX, is seeking an Assistant Store Leader - Customer Experience & Outreach to drive sales and elevate the in-store experience through hands-on leadership. You will lead sales and service programs, train associates, and execute engagement initiatives to grow customer acquisition, retention, and loyalty.

The role oversees Design Services, Registry, Trade and in-store events, analyzes KPIs, manages scheduling and expenses, and ensures brand standards.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with retail programs and store operations.
• Open availability to work weekdays, evenings and weekends.

Responsibilities

• Lead sales and service programs and train associates.
• Manage scheduling, expenses, and safety awareness.
• Drive Design Services, Registry, Trade and in-store events.
• Analyze KPIs and customer feedback to improve performance.
• Collaborate with Store Leader on planning and execution.

Skills

Leadership

Communication

Customer service

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate and Barrel in Plano, TX, is seeking an Assistant Store Leader - Customer Experience & Outreach to drive sales and elevate the in-store experience through hands-on leadership. You will lead sales and service programs, train associates, and execute engagement initiatives to grow customer acquisition, retention, and loyalty.

The role oversees Design Services, Registry, Trade and in-store events, analyzes KPIs, manages scheduling and expenses, and ensures brand standards.