Store Experience Lead - Guest Service & Growth

Billy Reid; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Billy Reid in Chicago is seeking a Store Director to lead store operations, sales and customer experience with a focus on hospitality and culture. You will mentor sales staff, drive selling culture, manage events, and ensure compliance with company policies while maintaining a safe, welcoming environment for customers and employees.

Ideal candidates will have 3–5 years of retail leadership, excellent communication skills, and the ability to work evenings and weekends as needed to support peak

Qualifications

• 3–5 years of retail experience, ideally with a bridge retail brand.
• Resiliency – ability to find alternative solutions
• Effective collaborator with peers and home office partners
• Strong verbal and written communication skills
• Ability to work evenings and weekends when appropriate

Responsibilities

• Assist in implementing retail direction across stores, including selling culture, merchandising guidelines, promotions, and events
• Assist in training, motivating, mentoring, and providing feedback to sales staff to meet goals
• Work with Store Director to improve store conversion rate year over year by 1–2%
• Build a clientele-driven business through relationships to support repeat business
• Demonstrate sales leadership on the sales floor engaging with top clients
• Maintain awareness of external market and competition
• Support omni-channel initiatives including web order fulfillment and email opt-in
• Support Marketing events and local collaborations
• Handle administrative responsibilities efficiently (HR, FINANCE, INVENTORY PROCESSES)
• Ensure store compliance with Billy Reid policies

Skills

Retail experience

Resiliency

Collaboration

Verbal communication

Written communication

Evenings/weekends

Job description

Billy Reid in Chicago is seeking a Store Director to lead store operations, sales and customer experience with a focus on hospitality and culture. You will mentor sales staff, drive selling culture, manage events, and ensure compliance with company policies while maintaining a safe, welcoming environment for customers and employees.

Ideal candidates will have 3–5 years of retail leadership, excellent communication skills, and the ability to work evenings and weekends as needed to support peak