Store Director – Chicago, IL

Billy Reid; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Generous product discounts

Paid time off

Medical, Dental, Vision insurance

Employer matched 401(k) plan

Job summary

Billy Reid's Chicago West Loop store is seeking a Store Director to lead the sales team, coach staff, and manage day-to-day operations with a proactive, hospitality-driven mindset. This role focuses on achieving store targets and delivering exceptional customer experiences.

The ideal candidate brings 3+ years of retail leadership, a track record of KPI success, and a commitment to building a clientele-driven, CRM-enabled operation across in-store and online channels.

Qualifications

• 3+ years of retail management experience.
• Proven ability to lead and develop high-performing teams.
• Ability to analyze business reports and drive operational decisions.
• Experience with merchandising, promotions, scheduling, inventory, and compliance.
• Build a clientele-driven culture supporting repeat business and omni-channel initiatives.

Responsibilities

• Implement retail direction across selling culture, merch guidelines, promotions, and events.
• Utilize reports to drive store actions on a regular basis.
• Create staff schedules aligned with business needs.
• Train, motivate, mentor, and manage sales staff to meet sales plans.
• Improve in-store conversion and attract/retain top talent.
• Develop a clientele-driven, omni-channel shopping experience.
• Ensure HR, finance, inventory processes are handled efficiently.
• Collaborate with divisional leads and head of visual to roll out strategies.
• Ensure compliance with Billy Reid policies.

Skills

Retail management

Leadership

Data analysis

Retail operations

Customer focus

Job description

Description

THE BRAND

Billy Reid began designing over 20 years ago with the intention of creating clothes he would want to wear—pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy’s hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for nearly every aspect of life.

Whether you’re shopping in one of our 19 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand.

OUR CULTURE

• Creative & collaborative
• Fun, yet fast-paced
• Belief in anything is possible
• Every voice counts

THE OPPORTUNITY

Our Edina shop is seeking a Store Director to lead our sales team towards achieving individual and collective shop sales targets. The ideal candidate will enjoy coaching and developing a sales force while overseeing day to day operations of the retail environment. They will be a "big-picture" thinker with a positive attitude and an aptitude towards hospitality. This individual will approach every day with a proactive mindset and will truly take ownership of the shop's success.

Initial Responsibilities

• Implement all Retail direction in stores including, but not limited to the following areas:
• Selling Culture
• Merch Guidelines
• Markdowns & Promos
• National & Local Events
• Utilize key reports to drive store actions on a daily/weekly/Monthly/Quarterly/Annual scale
• Create store schedule to support business needs
• Meet & Exceed sale plans by training, motivating, mentoring, and providing feedback to sale staff
• Improve conversion rate in store with a goal of a 1%-2% improvement year over year
• Attract, hire, develop and retain the best team to meet both short and long-term business goals.
• Set 1 on 1’s at the end of each pay period to discuss individual team performance and goals.
• Build a clientele driven business rooted in developing relationships to support repeat business.
• Ensure all stores are capturing, managing & following up with all customers profiles
• Ensure all employees Follow Up with their customers in a meaningful & timely manner.
• Maintain a keen awareness of the external market and competition
• Support omni channel initiatives including but not limited to web order fulfillment and email opt in
• Support Marketing events and contribute to local collaborations
• Ensure all administrative responsibilities are handled in an efficient & timely manner. (HR, FINANCE, INVENTORY PROCESSES)
• Continuously collaborate with Divisional Leads & Head of Visual to ensure roll out of key strategies
• Ensure store is operating in compliance with all Billy Reid policies

THE BENEFITS

• Generous product discounts
• Paid time off
• Medical, Dental, and Vision insurance
• Employer matched 401(k) plan

THE COMPENSATION

Base Salary Range: $60,000-$70,000 annually, plus commission. Compensation will be commensurate with experience, qualifications, and relevant industry expertise. Billy Reid offers a comprehensive benefits package and may provide additional incentive compensation based on role eligibility and company and individual performance.

THE PLACE

Once home to factories, warehouses and wholesale markets, Chicago's West Loop is currently one of the fastest growing neighborhoods in the entire city. Interspersed between the industrial facades built over a century ago, West Loop is filled with some of the city’s best restaurants with menus created by James Beard award winning chefs. This has earned Randolph Street the title of "Restaurant Row".

THE PROCESS

Here at Billy Reid we believe a diverse workplace fosters creativity, is critical to the success of our company, and benefits our communities. We seek to recruit, hire, and promote based on the candidate or employee’s qualifications and merit. No regard will be given to race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability or any other characteristics protected by applicable law. We are committed to being an equal opportunity employer who provides a respectful workplace for all employees.

Requirements

THE IDEAL CANDIDATE

• 3+ years of retail management experience with a proven track record of driving sales performance and achieving KPIs
• Strong leadership skills with experience recruiting, coaching, developing, and retaining high-performing teams
• Ability to analyze business reports and use data to drive operational decisions and improve store performance
• Experience executing retail operations including merchandising, promotions, scheduling, inventory, and compliance processes
• Proven ability to build a customer-focused, clientele-driven culture that supports repeat business and omni-channel initiatives