Store Experience Lead - Customer & Team Growth

boottbarnext; Minnesota; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Hourly wage

SPIFFs

Merchandise discount

PTO

Health insurance

401(k)

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder to lead customer service and sales initiatives in-store. You will partner with store leadership to drive sales, develop team members, and ensure smooth operations while maintaining high standards of service and product knowledge.

You will mentor partners, manage transactions at the POS, and help with visual merchandising and promotions. This role emphasizes strong leadership, teamwork, and customer-centric selling in a dynamic retail environment.

Qualifications

• 1 to 2 years of retail sales experience.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, information capture).
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and replenishing floor stock.
• Accurately complete sales transactions and manage cash and media at POS.

Skills

Retail sales experience

Job description

Boot Barn is seeking a Key Holder to lead customer service and sales initiatives in-store. You will partner with store leadership to drive sales, develop team members, and ensure smooth operations while maintaining high standards of service and product knowledge.

You will mentor partners, manage transactions at the POS, and help with visual merchandising and promotions. This role emphasizes strong leadership, teamwork, and customer-centric selling in a dynamic retail environment.