Retail Team Leader & Customer Experience

boottbarnext; Virginia (MN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate with SPIFFS &

Job summary

Boot Barn is seeking a Key Holder to help deliver an exceptional in-store experience and support store partners. You will lead with service, develop teams, and ensure selling and visual standards while maintaining POS proficiency.

You will become an expert in product categories, communicate features to customers, maintain merchandising standards, assist with floor moves, stock replenishment and processing transactions.

Qualifications

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories; communicate product knowledge to customers.
• Maintain and achieve measurable goals, including UPT, ADT, add-ons and data capture.
• Be informed of current merchandise promotions and advertisements.
• Maintain merchandising standards; assist with floor moves, display maintenance, and store housekeeping.
• Assist with processing merchandise and replenishing floor stock.
• Complete all sales transactions and manage cash and media at POS.
• Partner with store leadership to develop skills and improve metrics.
• Perform opening/closing procedures per Time and Attendance policy.
• Adhere to laws and company policies; perform other duties as assigned.
• Demonstrate high quality work, attendance and appearance.

Skills

Leadership

Communication

Time management

Organization

Customer service

Product knowledge

Visual merchandising

POS proficiency

Tools

POS system

Job description

Boot Barn is seeking a Key Holder to help deliver an exceptional in-store experience and support store partners. You will lead with service, develop teams, and ensure selling and visual standards while maintaining POS proficiency.

You will become an expert in product categories, communicate features to customers, maintain merchandising standards, assist with floor moves, stock replenishment and processing transactions.