Sales Leader & Customer Experience Partner

boottbarnext; California (MO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly rate

Sales incentives (SPIFFS)

Monthly store sales bonus

Merchandise discount

Paid Time Off

Medical/Dental/Vision/Life Insurance

401(k) plan

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder to engage with customers, lead store partners, and deliver an exceptional in-store experience. You will embody Boot Barn's mission while showcasing product knowledge, selling and service expertise, and POS proficiency.

You will help drive sales, support leadership in team development, and assist with store operations. The role requires strong leadership, adaptability, and a customer-first mindset within a fast-paced retail environment.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT and ADT, and customer information capture rates.
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, display maintenance and store housekeeping.
• Assist with processing merchandise and monitor replenishment of floor stock.
• Accurately complete all sales transactions and manage cash at POS registers.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Shift availability

Flexibility

Travel up to 10%

Job description

Boot Barn is seeking a Key Holder to engage with customers, lead store partners, and deliver an exceptional in-store experience. You will embody Boot Barn's mission while showcasing product knowledge, selling and service expertise, and POS proficiency.

You will help drive sales, support leadership in team development, and assist with store operations. The role requires strong leadership, adaptability, and a customer-first mindset within a fast-paced retail environment.