Store Experience Lead: Customer Service & Ops

FedEx Office and Print Services; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office and Print Services in Plano, TX is hiring an Assistant Manager who leads a store business unit, ensures a consistent and positive customer experience, and supervises team members across production, retail, and shipping processes.

The role supports the Store Manager, assists with payroll, POS close-outs, scheduling, training compliance, and inventory controls, and keeps deadlines, KPI metrics and policy standards on track.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience; supervisory experience preferred.

Responsibilities

• Lead a store unit to ensure a positive customer experience.
• Supervise and coach team members across production, retail, and shipping.
• Assist Store Manager with payroll, scheduling, and POS close-out processes.
• Maintain store cleanliness and professional appearance; ensure quality controls.

Skills

Customer service

Team supervision

Communication skills

Education

High School diploma or equivalent

Tools

POS system

Payroll software

Job description

FedEx Office and Print Services in Plano, TX is hiring an Assistant Manager who leads a store business unit, ensures a consistent and positive customer experience, and supervises team members across production, retail, and shipping processes.

The role supports the Store Manager, assists with payroll, POS close-outs, scheduling, training compliance, and inventory controls, and keeps deadlines, KPI metrics and policy standards on track.