Store Leader: Customer Experience & Operations

FedEx Group; Plano (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

FedEx Office in Plano, TX seeks a Store Assistant Manager who leads a store to create a consistent and positive customer experience. You supervise team members, oversee production, retail, and shipping processes, and step in when the Store Manager is absent.

You will help manage payroll, scheduling, and POS close-out, while maintaining a clean, professional environment and upholding FedEx Office policies. This role requires coaching, training, and strong communication with customers and staff.

Qualifications

• High School diploma or equivalent required.
• 1+ year related experience; supervisory experience preferred.
• Strong customer service and interpersonal skills required.

Responsibilities

• Lead store operations to ensure a consistent, positive customer experience.
• Supervise team members, monitor shifts, and provide coaching and feedback.
• Oversee shipping, pickup/delivery, production and quality control processes; assist Store Manager when needed.
• Handle payroll, scheduling, POS close-out and training compliance as directed.

Skills

Customer service

Supervisory experience

Communication

Education

High School diploma or equivalent education

Job description

FedEx Office in Plano, TX seeks a Store Assistant Manager who leads a store to create a consistent and positive customer experience. You supervise team members, oversee production, retail, and shipping processes, and step in when the Store Manager is absent.

You will help manage payroll, scheduling, and POS close-out, while maintaining a clean, professional environment and upholding FedEx Office policies. This role requires coaching, training, and strong communication with customers and staff.