Store Experience & Operations Lead

FedEx Office and Print Services; Addison (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

FedEx Office and Print Services in Addison, TX is seeking a Store Assistant Manager to lead daily store operations, ensure a positive customer experience, and supervise team members. You will oversee production, retail, self-service, and shipping processes, while maintaining quality checks and meeting deadlines for initiatives.

Responsibilities include payroll management, scheduling, training, and assisting the Store Manager with personnel actions and store metrics.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Leads a store business unit, focusing on a positive customer experience.
• Supervises and oversees team members and daily operations.
• Monitors production, retail processes, shipping and quality control.
• Manages store in the absence of the Store Manager.
• Performs payroll, scheduling and other administrative duties as needed.
• Communicates with Store Manager and team on goals and metrics.
• Interviews applicants and assists in hiring per policies.
• Coaches and provides feedback to staff on performance.

Skills

Customer service

Team supervision

Payroll processing

Scheduling

Training & development

Operations management

Communication

Education

High School diploma or equivalent

Tools

POS system

Payroll software

Job description

FedEx Office and Print Services in Addison, TX is seeking a Store Assistant Manager to lead daily store operations, ensure a positive customer experience, and supervise team members. You will oversee production, retail, self-service, and shipping processes, while maintaining quality checks and meeting deadlines for initiatives.

Responsibilities include payroll management, scheduling, training, and assisting the Store Manager with personnel actions and store metrics.