Store Experience Lead - Customer Service & Ops

Five Below; Champaign (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Five Below is seeking a Store Manager-type role in Champaign, IL. The position emphasizes leading crew, ensuring exceptional customer service, and overseeing daily store operations, including opening/closing, cash handling, and training new associates.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer service

Leadership

Multi-tasking

Communication (verbal & written)

Ability to work flexible schedule

Creativity

Calm under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager-type role in Champaign, IL. The position emphasizes leading crew, ensuring exceptional customer service, and overseeing daily store operations, including opening/closing, cash handling, and training new associates.

Ideal candidates have at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail environment.