Store Experience Lead

JCPenney; Freehold (NJ); On-site; USD 23,419 - 30,307; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid vacation

401(k) with company match

Employee discount

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and sales by leading associates and ensuring merchandise standards. You will engage customers, assist with restocking, and support omnichannel processes to enhance the shopping experience.

Responsibilities include executing visual standards, stockroom upkeep, and participation in annual inventory. This role emphasizes teamwork, accountability, and prompt problem resolution to support store profitability.

Qualifications

• Experience delivering excellent customer service.
• Ability to drive sales and support store goals.
• Ability to train and develop associates.

Responsibilities

• Interact with customers to resolve questions and ensure satisfaction.
• Assist with merchandise placement, restocking, and inventory accuracy.
• Support SET/visual merchandising to maintain store standards.
• Assist with omnichannel processes including BOPIS and ship-from-store.
• Support merchandise transfers, returns, and annual inventory activities.
• Maintain safety and shrink reduction through consistent performance.

Skills

Customer Service

Team Leadership

Sales Optimization

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and sales by leading associates and ensuring merchandise standards. You will engage customers, assist with restocking, and support omnichannel processes to enhance the shopping experience.

Responsibilities include executing visual standards, stockroom upkeep, and participation in annual inventory. This role emphasizes teamwork, accountability, and prompt problem resolution to support store profitability.