Store Experience Editor

Glossier; Los Angeles (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Glossier seeks an in-store Editor in Los Angeles to enrich customer experiences across product education, demonstrations, and personalized recommendations. You will collaborate with the store team to ensure cohesive service from entry to checkout and post-purchase follow-up.

Ideal candidates bring a hospitality mindset, strong communication, and the ability to multitask in a fast-paced retail setting. The role supports events, inventory, and brand storytelling in a dynamic store environment.

Qualifications

• Customer-focused approach to every touchpoint in-store and online (≤140 chars)
• Strong teamwork and communication to support the store team
• Ability to learn products quickly and guide customers confidently

Responsibilities

• Deliver memorable customer experiences from product demos to post-purchase follow-up
• Collaborate with store leadership to execute events, promos, and trainings
• Maintain inventory accuracy, restock, and keep back-of-house spaces organized
• Provide hospitality-driven service with safety and loyalty at the forefront

Skills

Customer service

Hospitality mindset

Team collaboration

Multitasking

Empathy

Tools

POS systems

Job description

Glossier seeks an in-store Editor in Los Angeles to enrich customer experiences across product education, demonstrations, and personalized recommendations. You will collaborate with the store team to ensure cohesive service from entry to checkout and post-purchase follow-up.

Ideal candidates bring a hospitality mindset, strong communication, and the ability to multitask in a fast-paced retail setting. The role supports events, inventory, and brand storytelling in a dynamic store environment.