Seasonal Customer Experience Editor

Glossier; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Glossier is seeking an Editor to ensure an exceptional customer experience across in-store interactions, demonstrations, and events. You will collaborate with store leadership and fellow team members to deliver cohesive experiences that reflect our brand in every touchpoint.

You will train across store operations, front and back of house, and support coverage for a holistic view of the customer journey. A passion for people and strong communication skills are essential to thrive in a fast-paced

Qualifications

• Passion for creating memorable experiences through meaningful personal interactions.
• An effective collaborator in nature, driven by teamwork, who thrives in group settings.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.
• An advocate for all members of our community, promoting inclusion and belonging - always.
• Demonstrated ability to show empathy and understanding while still driving action.
• Driven by operational excellence, understanding the logistics of a retail operation for a seamless customer experience.
• Desire and willingness to jump in when needed.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Prior experience with POS or inventory management systems is a plus.
• Demonstrated ability to drive sales while maintaining hospitality mindset.
• 2+ years of experience in a fast-paced retail or hospitality environment is a plus.

Responsibilities

• Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.
• Model and coach Glossier’s customer experience principles to ensure memorable experiences that begin in-store and continue post-store visit.
• Become an expert on the entire portfolio of products, with knowledge on benefits, application, and care.
• Lead product engagement, demonstrations, recommendations, and routine building with all customers.
• Lead meaningful customer interactions with a hospitality mindset during in-store events and activations.
• Focus on selling behaviors to meet and exceed business objectives with attention to KPIs.
• Develop relationships with new and repeat customers through proactive follow-up and clienteling.
• Master customer service expectations and be a role model for the team.
• Monitor customer feedback and report insights to leadership.
• Become a brand ambassador for Glossier across all experiences.

Skills

Customer experience

Teamwork

Hospitality mindset

Multitasking

Adaptable

Inclusion and belonging

Empathy

Operations knowledge

Sales driven

Tools

POS systems

Inventory management

Job description

Glossier is seeking an Editor to ensure an exceptional customer experience across in-store interactions, demonstrations, and events. You will collaborate with store leadership and fellow team members to deliver cohesive experiences that reflect our brand in every touchpoint.

You will train across store operations, front and back of house, and support coverage for a holistic view of the customer journey. A passion for people and strong communication skills are essential to thrive in a fast-paced