In-Store Experience Editor

Glossier, Inc.; Philadelphia (Philadelphia County); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Glossier, Inc. is seeking an Editor to join our store team in Philadelphia. You will ensure every customer touchpoint reflects our brand through product presentation, care, and engaging demonstrations.

As an Editor, you will collaborate with store leadership to deliver memorable experiences, manage product engagement, and participate in events while maintaining hospitality and operating standards. Flexible scheduling is expected.

Qualifications

• Passion for creating memorable experiences through meaningful personal interactions.
• Collaborator driven by teamwork and customer focus.
• Willingness to learn, adapt, and perform in fast-paced environments.
• Strong multitasking, organizational, and communication skills.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Ensure customer experiences are cohesive, from product presentation to care.
• Demonstrate Glossier’s Selling Ceremony and hospitality mindset to guests.
• Develop product knowledge and assist with in-store events and activations.
• Collaborate with leadership to provide feedback on inventory, packaging, and customer feedback.
• Support new hires and cross-training within the store team.

Skills

Empathy

Teamwork

Customer focus

Multitasking

Flexibility

POS familiarity

Sales orientation

Operational diligence

Learning mindset

Communication

Hospitality mindset

2+ years retail/hospitality

Tools

POS systems

Inventory management systems

Job description

Glossier, Inc. is seeking an Editor to join our store team in Philadelphia. You will ensure every customer touchpoint reflects our brand through product presentation, care, and engaging demonstrations.

As an Editor, you will collaborate with store leadership to deliver memorable experiences, manage product engagement, and participate in events while maintaining hospitality and operating standards. Flexible scheduling is expected.