Guest Experience Editor

Glossier, Inc.; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Glossier, Inc. in Dallas is hiring an Editor to join our store team, delivering exceptional in-store experiences and cohesive customer journeys from entry to post-purchase.

You will train across operations, front and back of house, champion our customer service standards, lead product engagements, and collaborate with leadership to ensure brands’ hospitality and operational excellence. Evening/weekend availability required.

Qualifications

• Passion for creating memorable experiences through meaningful personal interactions.
• An effective collaborator in nature, driven by the power of teamwork.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.
• An advocate for all members of our community, promoting inclusion and belonging - always.
• Demonstrated ability to show empathy and understanding while still driving action.
• Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.
• Prior experience with POS (point of sale) or inventory management systems a plus.
• Demonstrated ability to drive sales without compromising a hospitality mindset.
• 2+ years of experience in a fast-paced retail or hospitality environment a plus.

Responsibilities

• Assist with coverage in both front and back of house operations.
• Lead product engagements, demonstrations, and routine building.
• Cultivate lasting customer relationships through proactive outreach.
• Support store leadership with inventory and events.

Skills

Customer experience

Teamwork

Multitasking

Communication

Tools

POS systems

Inventory management

Job description

Glossier, Inc. in Dallas is hiring an Editor to join our store team, delivering exceptional in-store experiences and cohesive customer journeys from entry to post-purchase.

You will train across operations, front and back of house, champion our customer service standards, lead product engagements, and collaborate with leadership to ensure brands’ hospitality and operational excellence. Evening/weekend availability required.