Store Editor & Customer Experience Lead

Glossier; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Glossier in Atlanta, GA is seeking an Editor to elevate the customer experience across in-store interactions, online orders, returns, and exchanges. You will collaborate with the store team to ensure cohesive, joyful service and embody our values in every touchpoint.

You will train across front and back-of-house operations, master the product portfolio, lead demonstrations, and support events and loyalty efforts, while maintaining inventory accuracy and safety standards.

Qualifications

• Passion for creating memorable experiences through meaningful personal interactions.
• Effective collaborator driven by teamwork.
• Positive, eager to learn in fast-paced environments.
• Highly adaptable with multitasking ability.
• Advocate for inclusion and belonging.
• Demonstrated empathy while driving action.
• Operational excellence mindset with logistics understanding.
• Desire to roll up your sleeves and contribute.
• Ability to work flexible schedule including evenings, weekends, holidays.
• Prior experience with POS or inventory management systems a plus.
• Demonstrated ability to drive sales with hospitality mindset.

Responsibilities

• Embody Glossier’s core values in customer interactions and service delivery.
• Model and coach customer experience principles during selling ceremonies and in-store engagements.
• Become an expert on the product portfolio, basics, benefits, and care guidance.
• Lead product demonstrations, recommendations, and routine-building with customers.
• Support in-store events and activations and collaborate with leadership on initiatives.
• Maintain inventory accuracy, store facilities, and safety standards.
• Handle front and back-of-house operations with a focus on seamless customer journeys.
• Collaborate with leadership and cross-functional teams to close gaps and improve processes.

Skills

Customer service

Hospitality mindset

Team collaboration

Multitasking

Empathy and communication

Adaptability

Sales-driven

Tools

POS systems

Inventory management systems

Job description

Glossier in Atlanta, GA is seeking an Editor to elevate the customer experience across in-store interactions, online orders, returns, and exchanges. You will collaborate with the store team to ensure cohesive, joyful service and embody our values in every touchpoint.

You will train across front and back-of-house operations, master the product portfolio, lead demonstrations, and support events and loyalty efforts, while maintaining inventory accuracy and safety standards.