Store Dispatcher I

NAPA Auto Parts; Rocklin (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

NAPA Auto Parts is looking for a dedicated Store Dispatcher I to manage deliveries and ensure customer satisfaction. The role involves scheduling, tracking deliveries, and maintaining fleet vehicles. Ideal candidates are detail-oriented and thrive in fast-paced environments. This is a full-time entry-level position based in Rocklin, CA, with a pay rate of $18.75 per hour.

Qualifications

• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Self-motivated and detail-oriented.

Responsibilities

• Scheduling deliveries and dispatching drivers.
• Ensuring accurate part deliveries to customers.
• Maintaining fleet vehicles for quality delivery.

Skills

Customer Care

Communication

Organization

Education

High school diploma

Job description

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Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

1. Scheduling deliveries and dispatching delivery drivers on a timely basis.
2. Ensuring that the right parts are delivered to the right customer order with precision, speed, and courtesy.
3. Mapping out routes for deliveries that are as efficient as possible.
4. Tracking and analyzing the quality of delivery service using the Delivery Management System.
5. Overcoming roadblock problems for customers and charting effective solutions.
6. Handling cash returned by drivers and keeping accurate records.
7. Inspecting returned parts and cores and preparing them for return to the Distribution Center or manufacturer.
8. Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service.

Qualifications

1. High school diploma or equivalent.
2. Passion for delivering customer care. Excellent verbal and written communication skills.
3. Keen sense for seeing, hearing, and remembering part numbers and line codes.
4. Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs.
5. Stamina to stand and walk for entire work shift. Motivated team player able to thrive in a fast-paced environment.
6. Self-motivated, strong sense of urgency, organized, detail-oriented, solid judgment.
7. Valid Driver's License.
8. Pay is $18.75 per hour.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience, conduct, and other legitimate business reasons.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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