Store Dispatcher

Genuine Parts Company; Burbank (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company, operating as NAPA Auto Parts, is seeking a Store Dispatcher to join our team in California. You will schedule deliveries, dispatch drivers, and ensure accurate, timely parts delivery while maintaining fleet readiness and excellent customer service.

You will map routes, monitor delivery performance via our system, and address issues to keep service levels high. Compensation starts at $16.30 per hour with a comprehensive benefits package on offer.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Ability to accurately read part numbers and codes.

Responsibilities

• Schedule deliveries and dispatch drivers promptly.
• Ensure correct parts reach each customer order with speed and courtesy.
• Map efficient delivery routes.
• Track delivery service quality using the Delivery Management System.
• Resolve delivery blockers and propose effective solutions.
• Handle cash returned by drivers and keep records.
• Inspect returned parts and cores for return to DC or manufacturer.
• Maintain fleet and report vehicle issues affecting service quality.

Skills

Communication

Customer service

Detail-oriented

Self-motivated

Education

High school diploma or equivalent

Tools

Delivery Management System

Job description

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License .

This position offers a starting hourly rate of $16.30.For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits:

Health Insurance: Comprehensive medical, dental, and vision plans.

Retirement Plan: 401(k) with company match.

Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave

Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.