Store Dispatcher II

NAPA Auto Parts; Windham (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the automotive retail sector is seeking a Store Dispatcher II to coordinate local deliveries efficiently. The role involves managing delivery teams, ensuring customer satisfaction, and performing various operational tasks. Candidates should have a high school diploma and experience in retail automotive service. Strong communication and leadership skills are essential for success in this fast-paced environment.

Qualifications

• 1-2 years experience in retail automotive service preferred.
• Strong communication and leadership skills.

Responsibilities

• Manage annual store audit process and assign drivers to deliveries.
• Track drivers' progress and address customer requests.

Skills

Communication

Leadership

Problem Solving

Customer Focus

Education

High School Diploma

Job description

Join to apply for the Store Dispatcher II role at NAPA Auto Parts

3 days ago Be among the first 25 applicants

Position Mission

Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures

• Customer satisfaction
• Deliveries completed

Responsibilities

The primary responsibilities for this position include:

• Manage the annual store audit process, aligning tasks with the company mission and vision.
• Assign drivers to deliveries considering product, customer locations, and timing.
• Track drivers' progress along their routes.
• Balance workloads, break times, and customer needs when assigning drivers.
• Check drivers’ in/out times and record data for analysis and efficiency improvements.
• Address and resolve customer requests or complaints.
• Act as a driver during peak delivery times if needed.

Experience, Education, and Abilities

• High School Diploma or equivalent work experience.
• 1-2 years experience in retail automotive service, preferably in parts departments or related fields.
• Enjoy working in a fast-paced environment; competitive yet calm under pressure.
• Proactive attitude with strong communication and leadership skills.
• Analytical, organized, with problem-solving skills and customer focus.
• Ability to handle multiple tasks and urgent issues.
• Capable of understanding part numbers and line codes for proper parts delivery.
• Ability to stand and walk for extended periods.
• Able to lift and move parts/boxes up to 60 pounds.
• Valid driver’s license required.

Additional Information

Not the right fit? Join our Talent Community or set up email alerts for future opportunities.

GPC is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail