Store Director, Luxury Retail: Lead Experience & Growth

LVMH; New York, Northern (NY, KY); Hybrid; USD 135,000 - 1,350,000; Full time

Job summary

Tiffany & Co, a historic luxury jeweler, seeks a Store Director in New York to lead sales and operations ensuring exceptional client experiences across the store. You will drive strategies to meet monthly and annual targets, mentor a high-performing team, and uphold Tiffany’s values in daily client interactions.

You will model service excellence, manage across departments, and partner with Market Vice President to align business goals with brand standards.

Qualifications

• Minimum of 7-10 years of sales management experience in retail or luxury retail or related client-facing roles.
• Proven track record in sales generation and achieving sales goals.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition in market.

Responsibilities

• Lead, develop and support sales and operations of Tiffany store to meet sales and profitability targets.
• Drive client development activity to cultivate new and existing clients, including on-floor leadership.
• Elevate in-store guest experience and coach team on delivering Tiffany client experience expectations.
• Hire and develop talent, build development plans and manage performance to improve engagement.

Skills

Sales management

Client development

Leadership

MS Office

POS systems

Education

College/university degree

Gemologist degree or GIA coursework preferred

Tools

POS system

MS Office (Word, Excel, Outlook, Visio, PowerPoint)

Job description

Tiffany & Co, a historic luxury jeweler, seeks a Store Director in New York to lead sales and operations ensuring exceptional client experiences across the store. You will drive strategies to meet monthly and annual targets, mentor a high-performing team, and uphold Tiffany’s values in daily client interactions.

You will model service excellence, manage across departments, and partner with Market Vice President to align business goals with brand standards.