Store Department Lead — Omni Customer Experience

H&M; Raleigh (NC); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Health benefits

401K

Commuter benefits

Job summary

H&M is seeking a Department Supervisor in Raleigh, NC to help achieve sales and profit goals while delivering an exceptional customer experience. You will lead daily operations, supervise a team, and ensure brand standards are met across departments.

You will actively promote the loyalty program, manage stock and visuals, and collaborate with multiple teams to drive performance and compliance with company policies.

Qualifications

• Candidates demonstrate leadership and ownership of responsibilities.
• Strong communication and analytical problem-solving skills.
• Comfort working with numbers, statistics and performance data.

Responsibilities

• Support sales and profitability goals in the store.
• Promote Customer Loyalty App and sustainability initiatives.
• Maintain store standards, stock levels, and accurate admin routines.
• Collaborate with the Store team, Visual Merchandiser, and Area leadership.
• Open and close store daily; ensure compliant routines across departments.

Skills

Emerging leader

Effective communicator

Analytical thinker

Numerical skills

Customer focus

Performance driven

Job description

H&M is seeking a Department Supervisor in Raleigh, NC to help achieve sales and profit goals while delivering an exceptional customer experience. You will lead daily operations, supervise a team, and ensure brand standards are met across departments.

You will actively promote the loyalty program, manage stock and visuals, and collaborate with multiple teams to drive performance and compliance with company policies.