Retail Department Lead: Sales & Customer Experience

H&M; Indianapolis (IN); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff Discount 25%

Medical, Pharmacy Vision and Dental

401K

Commuter Benefits

Vacation, Wellness, Parental Pay

Job summary

H&M is seeking a Department Supervisor in Indianapolis to drive sales and profit through exceptional customer service and strong team leadership. You will execute store plans, uphold global guidelines, and collaborate with management to maximize opportunities while maintaining in-store standards.

The role emphasizes people development, omni-channel engagement, and adherence to policies, with responsibilities spanning daily operations and customer interactions.

Qualifications

• To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Responsibilities

• Deliver the best customer experience in the department and store by executing plans to meet sales and profit goals.
• Lead and develop the store team, ensuring daily operations and adherence to policies and procedures.
• Support omni-channel customer experience and promote loyalty initiatives.
• Maintain store standards for visual merchandising, stock, and price presentation.
• Open and close store daily and ensure BOH areas stay organized and compliant.

Skills

Leadership

Communication

Analytical

Job description

H&M is seeking a Department Supervisor in Indianapolis to drive sales and profit through exceptional customer service and strong team leadership. You will execute store plans, uphold global guidelines, and collaborate with management to maximize opportunities while maintaining in-store standards.

The role emphasizes people development, omni-channel engagement, and adherence to policies, with responsibilities spanning daily operations and customer interactions.