In-Store Fashion & Customer Experience Expert

H&M; Fort Wayne (IN); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Health insurance

Retirement plan

Paid time off

Job summary

H&M USA in Fort Wayne, IN is seeking a Sales Advisor to deliver exceptional customer service and guide shoppers through the store to explore our latest fashion trends. You will use fashion knowledge to respond to questions, promote the Hello Member app, and support inventory and store presentation.

Your day will include welcoming customers, engaging in conversations to understand needs, promoting products, processing transactions, and helping keep the floor tidy and stocked.

Qualifications

• Passion for fashion and customer service.
• Good communicator, friendly and proactive.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store, offering product and trend information.
• Engage with customers to understand needs and promote products.
• Support garment presentation, stock levels, and store cleanliness.
• Promote and engage customers with the Hello Member loyalty app and in-store sustainability initiatives.
• Assist with opening/closing and daily store operations as needed.

Skills

Customer service

Communication

Fashion knowledge

Team collaboration

Job description

H&M USA in Fort Wayne, IN is seeking a Sales Advisor to deliver exceptional customer service and guide shoppers through the store to explore our latest fashion trends. You will use fashion knowledge to respond to questions, promote the Hello Member app, and support inventory and store presentation.

Your day will include welcoming customers, engaging in conversations to understand needs, promoting products, processing transactions, and helping keep the floor tidy and stocked.