Retail Department Lead: Customer Experience & Growth

Hmgroup; Indianapolis (IN); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discount

Job summary

H&M in Indianapolis is seeking a Department Supervisor to support Sales and Profit by delivering the Best Customer Experience in the department and store. You will ensure compliance with policies and legal requirements while guiding a team to meet customers' expectations.

You will manage daily operations, promote omni-channel initiatives, maintain visuals, and develop colleagues through coaching and feedback, with responsibilities including opening and closing the store.

Qualifications

• Demonstrated ability to lead a team and drive customer satisfaction.
• Strong communication and analytical problem-solving skills.
• Capable of working with numbers and managing store statistics.
• Ambitious and achievement-oriented, focused on customer-centric outcomes.

Responsibilities

• Support total OMNI customer experience and visual presentation per guidelines.
• Promote and sell products; assist in achieving store goals.
• Open and close store daily; manage stockroom and back-of-house.
• Lead and develop store team; provide feedback and coaching.
• Ensure compliance with safety, legal requirements, and internal procedures.

Skills

Customer service

Team leadership

Sales orientation

Communication

Job description

H&M in Indianapolis is seeking a Department Supervisor to support Sales and Profit by delivering the Best Customer Experience in the department and store. You will ensure compliance with policies and legal requirements while guiding a team to meet customers' expectations.

You will manage daily operations, promote omni-channel initiatives, maintain visuals, and develop colleagues through coaching and feedback, with responsibilities including opening and closing the store.