Store Department Lead: Customer Experience & Operations

H&M; Plainfield (IN); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

401K

Health insurance

Paid time off

Job summary

H&M is seeking a Department Supervisor in Plainfield, IN to support sales and profit goals by delivering the best customer experience. You will ensure compliance with legal requirements and H&M standards while guiding a team to promote products, loyalty initiatives, and in-store services.

This role emphasizes leadership, communication, and a customer-centric approach. The position includes responsibilities across retail operations, merchandising, and team development, with opening/closing duties

Qualifications

• Demonstrated leadership and responsibility.
• Strong communication and collaboration with teams.
• Analytical mindset with ability to interpret numbers and statistics.

Responsibilities

• Support omni-channel customer experience and achieve store goals.
• Maintain visual and commercial standards per global guidelines.
• Lead and develop store team; plan, communicate and motivate daily/weekly.

Skills

Leadership

Communication

Analytical thinking

Numbers & statistics

Job description

H&M is seeking a Department Supervisor in Plainfield, IN to support sales and profit goals by delivering the best customer experience. You will ensure compliance with legal requirements and H&M standards while guiding a team to promote products, loyalty initiatives, and in-store services.

This role emphasizes leadership, communication, and a customer-centric approach. The position includes responsibilities across retail operations, merchandising, and team development, with opening/closing duties