Sales-Driven Retail Service Leader

Goodwill Industries of Southern NJ and Philadelphia; Hamilton Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

PTO

Credit Union

Voluntary benefits

Mylo

Job summary

Goodwill Industries of Southern NJ and Philadelphia is seeking a Customer Service Manager to oversee daily sales floor operations and lead a high-performing team. You will drive customer service excellence, coach associates, and ensure loss prevention and safety standards are maintained while achieving store sales targets.

The role requires strong leadership, outstanding communication, and the ability to balance employee development with operational goals in a fast-paced retail environment.

Qualifications

• Experience in retail management or supervisory role.
• Strong leadership and coaching skills.
• Excellent customer service and communication skills.
• Ability to manage store operations and safety/compliance.

Responsibilities

• Oversee daily sales floor operations and staff.
• Lead and develop Customer Service Associates and Supervisor.
• Achieve sales goals and monitor KPIs.
• Ensure policies, loss prevention, and safety standards.
• Handle customer escalations and maintain store standards.

Job description

Goodwill Industries of Southern NJ and Philadelphia is seeking a Customer Service Manager to oversee daily sales floor operations and lead a high-performing team. You will drive customer service excellence, coach associates, and ensure loss prevention and safety standards are maintained while achieving store sales targets.

The role requires strong leadership, outstanding communication, and the ability to balance employee development with operational goals in a fast-paced retail environment.