Store Customer Experience Supervisor

Total Wine & More; Lutz (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Consumer classes

& More!

Job summary

Total Wine & More is seeking a Supervisor to support store operations and help cultivate a strong service culture for customers seeking a wide selection of beverages. You will be part of the store management team, lead frontline staff, and help train colleagues to elevate product knowledge and sales skills.

The role requires 1-3 years in retail supervisory duties, a focus on customer service, and flexibility to work evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team leadership

Customer service

Communication

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations and help cultivate a strong service culture for customers seeking a wide selection of beverages. You will be part of the store management team, lead frontline staff, and help train colleagues to elevate product knowledge and sales skills.

The role requires 1-3 years in retail supervisory duties, a focus on customer service, and flexibility to work evenings and weekends.