Store Customer Experience Leader

Five Below; Indiana; On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking a store leadership role at a Five Below location. You will train crew on the BEST customer service experience, lead the store to achieve customer-service score goals, and oversee front-end operations and merchandising to meet brand standards.

You will open/close the store, ensure cleanliness, and supervise crew in the manager's absence. Flexibility with schedule and strong communication are essential, as is ability to lift merchandise and work weekends; position starts at

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers and trains the crew on the BEST customer service experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations and merchandising to meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining store cleanliness, recovery, and keeping the store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including taking out garbage, sweeping, cleaning bathrooms, and stocking the stock room.
• Additional responsibilities may be assigned by the Store Manager.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Customer service mindset

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role at a Five Below location. You will train crew on the BEST customer service experience, lead the store to achieve customer-service score goals, and oversee front-end operations and merchandising to meet brand standards.

You will open/close the store, ensure cleanliness, and supervise crew in the manager's absence. Flexibility with schedule and strong communication are essential, as is ability to lift merchandise and work weekends; position starts at