Store Consultant: Customer Experience & Production Lead

FedEx Office and Print Services; Whittier (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

FedEx Office and Print Services in Whittier, CA, is looking for a Lead Consultant who will handle customer orders across print, signs, graphics, and shipping. You will manage production flow, provide pricing information, and recommend FedEx Office products and services while delivering exceptional customer experiences.

You will lead complex orders, supervise production processes, and assist in training store staff.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent education

Tools

POS terminal

Job description

FedEx Office and Print Services in Whittier, CA, is looking for a Lead Consultant who will handle customer orders across print, signs, graphics, and shipping. You will manage production flow, provide pricing information, and recommend FedEx Office products and services while delivering exceptional customer experiences.

You will lead complex orders, supervise production processes, and assist in training store staff.