Senior Retail Concierge & Production Lead

FedEx Office and Print Services; Simi Valley (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

FedEx Office and Print Services in Simi Valley is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs and graphics, and shipping. You will take orders, quote pricing, and guide customers toward the right FedEx Office products while overseeing production for accuracy and on-time delivery.

With leadership direction, you may guide a team on shift, assist training, and ensure smooth operation of POS and daily financial tasks.

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience in a customer-facing role.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to deliver friendly, expert service to customers.
• Manages production flow to ensure orders are done right and on time.
• Takes orders, provides pricing, and recommends FedEx Office products and services.
• Operates equipment with advanced knowledge for complex orders and large jobs.
• Directs team members on shift and assists training as needed.
• Coordinates pick-up and delivery of customer orders.
• Handles POS transactions and completes financial paperwork.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services in Simi Valley is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs and graphics, and shipping. You will take orders, quote pricing, and guide customers toward the right FedEx Office products while overseeing production for accuracy and on-time delivery.

With leadership direction, you may guide a team on shift, assist training, and ensure smooth operation of POS and daily financial tasks.