Store Coach & Talent Development Lead

Rally House; Town of Plainfield (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Head Coach as the Assistant Store Manager, driving store performance, training, coaching, and guest-focused service.

You will lead talent onboarding, develop the team, coach performance, and ensure adherence to safety and policy standards while maintaining daily store operations and engagement with guests.

This role requires 40 hours per week with flexible daytime, nights, weekends, and holidays to support peak events.

Qualifications

• 3+ years of experience in retail
• 1+ year in a supervisory or team lead role
• Associates or Bachelor's degree preferred
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Responsibilities

• People Partner with the Head Coach to attract, hire, and onboard talent
• Lead ongoing training and development plans for team members
• Coach performance, document feedback, and support corrective actions
• Build engagement through recognition, communication, and follow-up
• Operations Own execution of operational standards and routines
• Validate Playbook adherence through observation and walkthroughs
• Ensure compliance with safety, cash handling, and policy standards
• Act as operational leader-on-duty in the Head Coach's absence
• Merchandising Lead execution of visual directives and seasonal transitions
• Ensure fixture flow and product placement drive sales and ease of shopping
• Maintain store organization and back-of-house standards
• Coach Team Captains and Teammates on visual expectations
• Service Own service execution and customer experience standards
• Observe the store through the customer lens and adjust in real time
• Resolve complex customer concerns and ensure follow-up
• Reinforce consistency of service behaviors across all shifts
• Results Support payroll planning and labor optimization
• Analyze store performance and take action to improve results
• Lead execution of special events and hot markets
• Drive daily, weekly, and monthly performance goals

Skills

Leadership

Coaching

Communication

Problem solving

Education

Associate degree

Bachelor's degree

Job description

Rally House is seeking an Assistant Coach to support the Head Coach as the Assistant Store Manager, driving store performance, training, coaching, and guest-focused service.

You will lead talent onboarding, develop the team, coach performance, and ensure adherence to safety and policy standards while maintaining daily store operations and engagement with guests.

This role requires 40 hours per week with flexible daytime, nights, weekends, and holidays to support peak events.