Store Coach & Shift Leader — Elevate Guest Experience

MOD Pizza, Inc.; Pleasant Prairie (WI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Week of paid vacation

Paid Sick Time

401(k) retirement

FREE pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD Pizza in Pleasant Prairie, WI is hiring a Store Coach to lead the store leadership team. You guide, coach and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the shift, welcome guests and foster a culture where everyone belongs. With MOD, over 70% of leaders are promoted internally, making this a strong path for a long-term career.

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Skills

Customer service

Team leadership

Coaching

Communication skills

Problem solving

Job description

MOD Pizza in Pleasant Prairie, WI is hiring a Store Coach to lead the store leadership team. You guide, coach and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You set the tone for the shift, welcome guests and foster a culture where everyone belongs. With MOD, over 70% of leaders are promoted internally, making this a strong path for a long-term career.