Co-Manager: Store Leadership & Customer Experience

Books A Million; Aurora (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness benefits

401(k) with company match

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million is seeking a Co-Manager to oversee daily store operations as Manager On Duty, partnering with the management team to maximize sales and ensure top-tier customer service. The role emphasizes merchandising execution, policy adherence, and staff coaching.

You will lead a team, manage opening and closing procedures, and safeguard store assets while driving strong customer experiences. Eligible applicants must meet basic requirements and be prepared for varied shifts.

Qualifications

• Must be at least 21 years old.
• High school diploma or equivalent; some college preferred.
• Previous supervisory experience.
• Successful completion of all required background screenings.

Responsibilities

• Lead the store team as Manager On Duty.
• Maximize sales and customer service.
• Oversee merchandising plan and store standards.
• Maintain store security and cash controls.
• Coach and develop Associates and Leads.
• Communicate with staff via daily briefings and meetings.
• Handle customer complaints to satisfactory resolution.
• Open/close shifts as required.

Skills

Supervisory experience

Customer service

Team management

Communication skills

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Cash register

Job description

Books-A-Million is seeking a Co-Manager to oversee daily store operations as Manager On Duty, partnering with the management team to maximize sales and ensure top-tier customer service. The role emphasizes merchandising execution, policy adherence, and staff coaching.

You will lead a team, manage opening and closing procedures, and safeguard store assets while driving strong customer experiences. Eligible applicants must meet basic requirements and be prepared for varied shifts.